If you think the Apple App Store is bad…

by Kris_Tuttle on March 4, 2010

Wait until you see the carriers.

At first I was opti­mistic that the car­ri­ers were going to seize an oppor­tu­nity for a change and cre­ate their own, pos­si­bly quite good app stores. Part of the rea­son for that was when I sat down with some rep­re­sen­ta­tives of Orange and explained a new mobile appli­ca­tion that one of our clients had devel­oped (3D video ring­tones) they were very help­ful and seemed to grasp what it was all about and why users would love it. Ring­tones and now video ring­tones are known quan­ti­ties already.

Dur­ing the meet­ing they were prac­ti­cally apoplec­tic about me mak­ing sure that I got the client to sub­mit the appli­ca­tion to them so they could get it into their appli­ca­tion cat­a­log. (You can prob­a­bly see where this is headed.)

Okay it was rejected. But that’s not really the point. Sure it actu­ally took them three months to respond. But that’s not it either.

What really struck me was text of the rejec­tion itself. One doesn’t feel very enlight­ened after read­ing it (text below) but for­tu­nately we know that the car­ri­ers used Franz Kafka fre­quently as a con­sul­tant and I’ve included his orig­i­nal ver­sion below the Orange rejec­tion note.

Hello,

Thank you for sub­mit­ting your appli­ca­tion to Orange.

We have reviewed your sub­mis­sion and, unfor­tu­nately, your appli­ca­tion is not suit­able for inclu­sion in the Orange Appli­ca­tion Shop. We reject appli­ca­tion sub­mis­sions for a vari­ety of rea­sons, including:

- Dupli­ca­tion with exist­ing con­tent
– It does not match cur­rent cat­e­gory require­ments
– It is not a client-only mobile appli­ca­tion
– The appli­ca­tion requires IT inte­gra­tion
– Con­flicts with exist­ing Orange ser­vices and prod­ucts or those under devel­op­ment
– It may con­flict with Orange’s brand values

Your appli­ca­tion has been rejected due to one or more of these reasons.

How­ever, we thank you for your inter­est in work­ing with Orange and please let us know of any future mobile appli­ca­tions that may be suitable.

Kind regards,

Con­tent Acqui­si­tion Team
Orange Appli­ca­tion Shop

In the orig­i­nal (paraphrased):

A man comes to the door of the Law, seek­ing admit­tance. The guard refuses to allow him to pass the door, but says that if he waits long enough, maybe, some­day in the uncer­tain future, he might gain admit­tance. The man waits and waits and grows older; he tries to bribe the guard, who takes his money but still refuses to let him through the door; the man sells all his pos­ses­sions to get money to offer more bribes, which the guard accepts — but still does not allow him to enter. The guard always explains, on tak­ing each new bribe, “I only do this so that you will not aban­don hope entirely.”

Even­tu­ally, the man becomes old and ill, and knows that he will soon die. In his last few moments he sum­mons the energy to ask a ques­tion that has puz­zled him over the years. “I have been told,” he says to the guard, “that the Law exists for all. Why the does it hap­pen that, in all the years I have sat here wait­ing, nobody else has ever come to the door of the Law?”

This door,” the guard says, “has been made only for you. And now I am going to close it for­ever.” And he slams the door as the man dies.

There is no way to say it better.

Sug­gests to me that both Apple and Android will be the two appli­ca­tion mod­els that work.

[Dis­clo­sure: none]

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